Updated on March 22nd, 2023.
Upscale Management, in application of current legislation on the protection of personal data, reports that the personal data collected through the forms on paper or computer support are included in the specific automated files of users of Upscale Management services.
The collection and automated processing of personal data is aimed at maintaining the business relationship and the performance of tasks of information, training, advice and other activities of Upscale Management.
These data will not be disclosed to any entity outside Upscale Management with the sole exception of legal obligation or mandate.
Upscale Management takes the necessary measures to ensure the security, integrity and confidentiality of data in accordance with the provisions of the current regulations on the protection of individuals with regard to the processing of personal data and the free movement thereof.
The user may at any time exercise the rights of access, opposition, rectification and cancellation recognized by the applicable laws and regulations.
The user declares that all data provided by him/her are true and correct, and undertakes to keep them updated, communicating any changes to Upscale Management.
Purpose of the processing of personal data:
For what purpose will we process your personal data?
- In case of contracting the services offered to maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service.
- Sending information requested through the forms provided in digital or physical support.
- Sending bulletins (newsletters), as well as commercial communications of promotions and / or advertising of our company and / or sector. In this case, there is a separate box in the forms and contracts to be filled in voluntarily by the user to receive such information.
We remind you that you can oppose the sending of commercial communications by any means and at any time, by sending an email to the address indicated or contact us through our form.
How long will the personal data collected be kept?
The personal data provided will be kept as long as the business relationship is maintained and its deletion is not requested. Subsequently, they will be kept for the legally required periods (except, in both cases, if the processing is based on the User’s consent and he/she revokes it, in which case they will be kept until such revocation is received).
Therefore, we can guarantee that your data will not be kept longer than necessary for the purposes described above, without prejudice to the conservation that may be necessary for the formulation, exercise, or defense of potential claims and/or as long as permitted by applicable law.
Legitimation
The processing of your data is carried out with the following legal bases that legitimize the same:
- The request for information and/or the contracting of Upscale Management services whose terms and conditions will be made available to you in any case prior to an eventual contracting.
- The free, specific, informed and unequivocal consent, as we inform you by making available to you this privacy policy, which after reading it, if you agree, you can accept by a statement or a clear affirmative action, such as checking a box provided for that purpose.
In case you do not provide us with your data or you do it in a wrong or incomplete way, we will not be able to attend your request, making it impossible to provide you with the requested information or to carry out the contracting of the services.
Addressees
The data will not be communicated to any third party outside Upscale Management, unless legally required.
An optimal provision of the service that Upscale Management offers / may require that other third parties Upscale Management access the User’s personal data as processors.
In addition to the above, Upscale Management. may make assignments or communications of personal data to meet its obligations to the Public Administrations in cases where so required in accordance with current legislation at all times and where appropriate, also to other judicial bodies.
User Rights
Upscale Management informs the User about the possibility of exercising the rights of access, rectification, opposition, deletion, portability and limitation of treatment as well as to refuse the automated processing of personal data collected by Upscale Management.
In addition to the above rights, the User shall have the right to withdraw the consent given at any time, without such withdrawal of consent affecting the lawfulness of the processing prior to the withdrawal of consent. Upscale Management may continue to process the User’s data to the extent permitted by applicable law.
Upscale Management reminds the User that he/she has the right to lodge a complaint with the relevant supervisory authority.
Security measures implemented
Upscale Management is committed to fulfilling its obligation of secrecy of personal data and its duty to protect them, and take the necessary measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of applicable regulations.
Upscale Management has implemented the necessary technical and organizational security measures to ensure the security of your personal data and avoid its alteration, loss and treatment and / or unauthorized access, given the state of technology, the nature of the data stored and the risks to which they are exposed, whether from human action or the physical or natural environment, in accordance with the provisions of the applicable regulations.
Upscale Management, concerned about privacy, in order to reinforce the confidentiality and integrity of the information in its organization, continuously maintains the supervision, control and evaluation of its processes to ensure respect for the privacy and security of information, according to international standards.
Protection of hosted information
Upscale Management performs backups of the content hosted on its servers, however it is not responsible for the loss or accidental deletion of data by users. Likewise, it does not guarantee the full replacement of data deleted by users, as such data may have been deleted and/or modified during the period of time since the last backup.
The services offered, except for the specific Backup services, do not include the replacement of the contents preserved in the backup copies made by Upscale Management when this loss is attributable to the user; in this case, a fee will be determined according to the complexity and volume of the recovery, always with the prior acceptance of the user.
Commercial communications
Upscale Management will not send advertising or promotional communications by e-mail or other equivalent means of electronic communication that have not been previously requested or expressly authorized by the recipients of these.
In the case of users with whom there is a prior contractual relationship, Upscale Management is authorized to send commercial communications concerning products or services that are similar to those that were initially contracted with the customer.
In any case, the user, after proving his identity, may request not to receive further commercial information through the channels indicated above.
